What is a ticketing system? 

 A ticketing system is a specialized software tool that manages and automates the process of handling service requests and issue resolution. It creates and tracks tickets for IT support tasks, ensuring prioritization and efficient troubleshooting through a centralized platform.

An IT ticketing system translates all end-user issues from disparate sources into tickets. The system tracks the status of each ticket as support staff members work on solving the issue. A ticket records all interactions with a user as well as internal conversations between staff members on the issue.

A ticket system is a software tool used by IT support teams to manage user requests and issues. It acts like a central hub for all support inquiries, turning them into electronic tickets that track the issue from start to finish.